Terms of Service

1. Agreement to Terms

By using avatemplate.com or engaging us for design work, you agree to these terms. If you do not agree with any part of these terms, please do not use our site or services. These terms apply to both website visitors and clients who hire us for project work.

2. Our Services

AVA Template provides custom theme design and development services for WordPress, WooCommerce, Shopify, BigCommerce, Adobe Commerce, and multi vendor marketplaces. Specific services, deliverables, and timelines for each project are defined in a separate project agreement signed by both parties.

3. Project Agreements

Every paid project is governed by a separate written agreement that includes scope, deliverables, milestones, timeline, and price. The project agreement takes precedence over these general terms where they conflict.

Projects begin after both parties sign the agreement and the initial payment (typically 50% of total) clears. Final deliverables are released after final payment is received.

4. Payment Terms

Standard payment terms are 50% to start, 50% on launch, unless your project agreement says otherwise. Invoices are due within 14 days of issue. Late payments accrue interest at 1.5% per month. Work pauses on overdue invoices and resumes after payment clears.

5. Intellectual Property

On full payment, you own the final delivered theme code and designs. We retain rights to underlying frameworks, libraries, and reusable components we have built over the years. We also retain the right to display the work in our portfolio unless your agreement says otherwise.

Third party assets (stock photos, premium plugins, fonts) are licensed to your project under the original license terms and are not transferred to you.

6. Revisions and Scope

Each project agreement specifies how many rounds of revisions are included. Changes outside the agreed scope are billed at our standard hourly rate, with a written estimate provided before any out of scope work starts.

7. Warranty and Support

Every project ships with 30 days of free post launch support covering bug fixes and adjustments to delivered work. Support beyond 30 days is available on retainer or hourly basis.

We do not warrant that the services will be uninterrupted or error free, but we will make reasonable efforts to fix anything that goes wrong inside the warranty window.

8. Cancellation

You may cancel a project at any time. Work completed up to the cancellation date will be invoiced and is non refundable. Initial deposits are non refundable once project work has started.

We may cancel a project if a client is unresponsive for more than 30 days, repeatedly misses scheduled meetings, or behaves abusively toward our team. Work completed will be invoiced as above.

9. Limitation of Liability

Our total liability for any claim arising from our services is limited to the total amount paid by the client for the specific project the claim relates to. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or business interruption.

10. Confidentiality

We treat your business information, trade secrets, and project details as confidential. We will not share them with anyone outside our team without your permission. Mutual NDAs are available on request.

11. Governing Law

These terms are governed by the laws of Ontario, Canada. Disputes will be resolved first through good faith negotiation, and if necessary through mediation in Toronto, Ontario before any litigation.

12. Changes to These Terms

We may update these terms from time to time. The latest version will always be at this URL with the date at the top. Continued use of our site or services after changes are posted means you accept the updated terms.

13. Contact

Questions about these terms? Email [email protected].